Katelyn M. Thompson's Blog

Customer Service

Posted in Information Visualization by kmtom on November 2, 2010

I’m sure we all have some crazy stories about customer service. Just last week I called Verizon Wireless and EA/Nintendo customer service and ended up solving the issues myself.

<rant> For VZWireless, I had a downloaded app hanging at the “Installing” phase on my phone for weeks. I called and the rep told me that the only thing I could do was factory reset my phone. Uh, NO THANKS! I decided to clear the cache of the “Market” app and whala, the app needed to be updated! The next was when I was trying to download some new songs for Rock Band 2. When I would go to purchase it would give me an error that I needed to call EA Support. Well I did, the guy there told me I needed to call Nintendo. While on hold with Nintendo (and whistling along to the Mario theme) I solved the problem by shutting off the console and turning it back on. Now why couldn’t the EA guy told me to try this??? </rant>

Well, not surprising, Verizon has the worst customer service among U.S. Mobile companies. Bank of America also ranks up there pretty high. Not surprising since I recently submitted a disputed charge (the supermarket double charged me). It was awarded, but then they credited my account twice! Which they then had to charge me my account once again. Why????

“A customer is the most important visitor on our premises. He is not dependent on us – we are dependent on him.” -Unknown

via The Infographics Showcase

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